Privacy Policy

YOUR USE OF 26HORSES PRODUCTIONS WEBSITES, GAMES, AND ONLINE SERVICES IS SUBJECT TO THIS PRIVACY POLICY.

26horses Productions ("26horses," "we," "us," or "our") respects the privacy of people who use our websites, games, and online services. This Privacy Policy explains what information we collect, how we collect it, how we use it, when it may be shared, how long it may be retained, and the choices available to you.

This Privacy Policy applies to 26horses Productions websites, games, game servers, forums, support services, and other online services that link to or reference this policy.

Privacy and Data Protection Contact

For privacy questions, data protection inquiries, complaints, or requests concerning your personal information, contact:

26horses Productions
Email: support@26horses.com
Website: https://26horses.com

When contacting us about personal information, please include "Privacy Request" in the subject line when possible.

What Information We Collect

We collect only information reasonably necessary to operate, secure, support, and improve our games, websites, and online services. Depending on which services you use, this may include:

• Account information: player name, internal account or user identifiers, login/session information, and account settings.
• Email and support information: an email address and information you voluntarily provide when contacting customer support, reporting a problem, submitting feedback, or otherwise communicating with us.
• Platform account information: identifiers or profile information made available by a platform provider when you choose to sign in through that provider, including Epic Games / Epic Account Services where applicable.
• Gameplay information: game progress, selected race or other game choices, planets, fleets, statistics, rankings, alliances, purchases or entitlements, in-game actions, and other information necessary to operate multiplayer and persistent game features.
• Communications: messages you choose to send through game chat, forums, support systems, or other community features.
• Technical and device information: IP address, device type, operating system, application or game version, browser type, connection information, diagnostic information, server logs, and similar technical data.
• Transaction and entitlement information: purchase confirmations, product or entitlement identifiers, and other information supplied by storefronts or payment providers when necessary to verify a purchase. We do not receive or store full payment-card numbers processed by third-party payment providers.
• Advertising and analytics information: where advertising, analytics, or similar services are enabled, third-party service providers may process device identifiers, approximate location derived from an IP address, advertising information, usage information, or similar technical data according to their own privacy policies and applicable law.

How We Collect Information

• Directly from you when you create or use an account, submit information, use chat or forum features, contact support, participate in a promotion, or otherwise communicate with us.
• Automatically when you access our websites, games, servers, or online services. This may include server logs, IP addresses, device information, cookies, application activity, connection information, and diagnostic data.
• From platform providers such as Epic Games when you choose to use a platform login or other connected platform functionality.
• From storefronts and payment providers when necessary to verify purchases, licenses, subscriptions, downloadable content, or other entitlements.
• From service providers that help us operate advertising, analytics, hosting, security, communications, crash reporting, or other technical functions.

Epic Games and Epic Account Services

Some 26horses Productions games may allow you to sign in or use connected features through Epic Games and Epic Account Services ("EAS"). When you choose to use Epic authentication, we may receive an Epic account identifier and other information that Epic makes available based on the permissions you approve.

We use Epic Account Services information only as reasonably necessary to authenticate your account, associate your Epic account with your 26horses game account, provide connected game functionality, prevent abuse or fraud, provide support, and maintain the security and operation of our services.

We do not sell Epic Account Services information. Information processed by Epic Games is also subject to Epic Games' own privacy practices and policies.

How We Use Information

• Create, authenticate, maintain, and secure player accounts.
• Operate 26horses Productions games, websites, game servers, forums, and online services.
• Save, synchronize, and restore game progress and account settings.
• Provide multiplayer, social, chat, alliance, ranking, and other online features.
• Authenticate users through connected services such as Epic Account Services.
• Verify purchases, licenses, subscriptions, or other entitlements.
• Respond to customer service, privacy, technical support, and account-related requests.
• Detect and prevent cheating, fraud, abuse, unauthorized access, and security threats.
• Enforce our Terms of Service, game rules, and other applicable agreements.
• Diagnose crashes, bugs, server problems, connection issues, and other technical problems.
• Maintain, analyze, improve, and develop our games and services.
• Provide notifications or service-related communications when appropriate.
• Comply with legal obligations and protect the rights, safety, and property of users, 26horses, and others.

How Information Is Shared

26horses Productions does not sell personal information.

• Platform providers, including Epic Games and Epic Online Services, when you use Epic authentication or related platform functionality.
• Hosting and infrastructure providers that provide servers, databases, networking, storage, security, or other technical services.
• Analytics, advertising, crash-reporting, communications, and support providers when those services are used to operate or improve a 26horses service.
• Storefronts and payment providers when necessary to process or verify purchases, licenses, or entitlements.
• Legal and governmental authorities when disclosure is required by applicable law, regulation, legal process, or a valid governmental request.
• Other parties when reasonably necessary to investigate fraud, cheating, security threats, abuse, violations of our agreements, or to protect the rights, safety, or property of 26horses, our users, or others.
• A successor organization in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction involving 26horses Productions.

Public Chat, Forums, and Community Features

Some 26horses Productions services include public or semi-public chat rooms, forums, player profiles, alliance communications, rankings, or other community features. Information you voluntarily post in a public area may be visible to other users and may be copied, shared, or used by others.

Do not post sensitive personal information in public chat, forums, player profiles, or other public areas. 26horses Productions cannot control how other users use information that you voluntarily make public.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining account and game records, preventing fraud or abuse, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations.

Account and gameplay information may be retained while an account remains active so that we can operate persistent online services and preserve game progress. Some account or gameplay records may also be retained for a reasonable period after an account becomes inactive where necessary for security, fraud prevention, dispute resolution, abuse prevention, backups, or legal compliance.

Server logs, technical records, security records, support communications, transaction records, and similar information may be retained for a reasonable period appropriate to their purpose.

When information is deleted from active systems, copies may remain temporarily in backups or archival systems until those backups are overwritten, expire, or are otherwise deleted in accordance with our normal backup and retention practices.

We may retain specific information for a longer period where required by law or where reasonably necessary to establish, exercise, or defend legal claims, investigate fraud or abuse, maintain transaction records, or protect the security of our services.

Access, Correction, and Deletion Requests

Depending on where you live, applicable law may provide rights concerning your personal information, which may include rights to request access, correction, deletion, restriction, or other information regarding our processing of your personal data.

To make a privacy or data protection request, email support@26horses.com and include "Privacy Request" in the subject line. We may need to verify your identity or account ownership before completing certain requests.

Some information may not be eligible for immediate deletion where retention is required or permitted for legal compliance, security, fraud prevention, transaction records, dispute resolution, enforcement of agreements, or protection of other users.

Cookies and Similar Technologies

Our websites may use cookies or similar technologies to maintain sessions, remember settings, improve site functionality, provide security features, understand usage, or support advertising and analytics where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent some website or account features from working correctly.

IP Addresses and Technical Logs

We may collect and process Internet Protocol ("IP") addresses and related connection information for account security, fraud and abuse prevention, server administration, troubleshooting, service integrity, diagnostics, analytics, and protection of our systems and intellectual property.

Third-Party Websites and Services

Our websites, games, or services may contain links to third-party websites or integrate services operated by other companies. These third parties may collect or process information according to their own privacy policies. This Privacy Policy does not control the privacy practices of independent third parties.

You should review the privacy policy of any third-party service before providing information to it.

Children's Privacy

We do not knowingly collect personal information from children under 13 in a manner that requires parental consent under applicable law. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete the information and, when appropriate, disable or remove the associated account.

Parents or legal guardians who believe that a child has provided personal information to us may contact support@26horses.com with the subject "Privacy Request".

Data Security

We use reasonable administrative, technical, and operational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no Internet transmission, computer system, database, or method of electronic storage can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for notifying us if you believe your account has been compromised.

International Processing

Information may be processed or stored in the United States or other countries where 26horses Productions or its service providers operate. Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers and processing of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. When we make changes, we will update the "Last Updated" date at the top of this page.

If a change is material, we may provide additional notice where appropriate or required by law.

Questions or Complaints

For questions, complaints, or concerns about this Privacy Policy or our handling of personal information, contact:

26horses Productions
Email: support@26horses.com
Website: https://26horses.com
Contact page: Contact Us